Terms and Conditions

1. Booking and payment

When you book a session through TrackSlot, payment is taken online at the time of booking via Stripe, our secure payment provider. We do not store your card details - these are handled entirely by Stripe. Your booking is confirmed as soon as payment has gone through, and you'll receive a confirmation email with your booking details.

2. Cancellations and refunds

If you need to cancel a booking, your booking fee is non-refundable and a £1.50 administration fee will also apply to cover the cost of processing the cancellation.

If you'd rather not lose your booking fee, get in touch with the track directly first - in many cases they're able to reschedule your session to a different date or time at no extra cost, instead of cancelling it outright.

3. Rescheduling

Rescheduling is managed by the track you've booked with, rather than automatically through the website. Contact the track using the details on your booking confirmation to ask about moving your session to another available slot.

4. Track rules and conduct

Each track may set its own rules around access, footwear, equipment, and conduct on site - these are shown on the track's own page where applicable. TrackSlot is a booking platform connecting you with the track; the track itself is responsible for the facility, its safety, and how the session is run.

5. Changes to these terms

We may update these terms from time to time - for example, if our cancellation policy changes. The current version will always be available on this page.

6. Contact

Questions about a booking, payment, or these terms? Email us at [email protected].